Orders
📦 Overview of order processing process
Order confirmation → 2. Order processing → 3. Product packaging → 4. Logistics delivery → 5. Logistics tracking → 6. Signature confirmation
🔄 Detailed process description
1️⃣ Order confirmation (Order Confirmed)
Instant confirmation: After the order is successfully placed, the system will automatically send an order confirmation email (including order number, product list, amount).
Payment verification: If the payment fails, the order will be retained for 24 hours and automatically cancelled after the timeout.
You can cancel the order within 24 hours!
2️⃣ Order processing (Processing)
Inventory verification: Confirm inventory within 1-2 working days (out-of-stock items will be notified by email for replacement or refund).
Anti-fraud review: Large orders (> 500 US dollars) may require identity verification (KYC).
3️⃣ Product packaging (Packing)
Strict quality inspection: Ensure that the product is intact and meets the order requirements.
Environmentally friendly packaging: Use biodegradable materials to reduce the impact on the environment.
4️⃣ Logistics distribution (Shipping)
Logistics provider allocation: Automatically select the best logistics (DHL, FedEx, EMS, etc.) according to the destination.
Tracking number: Send a logistics tracking email within 24 hours after shipment.
5️⃣ Delivery tracking (In Transit)
Real-time update: Check the logistics status via email or the official website order page.
Customs clearance: International orders may require the recipient to cooperate in providing customs clearance information.
6️⃣ Signature confirmation (Delivered)
Signature reminder: It is recommended to check the outer packaging before signing.
Problem feedback: If the product is damaged/lost, please contact customer service within 48 hours and provide photo evidence.
⏱️ Estimated timetable (reference)
Steps Processing time Remarks
Order confirmation is completed automatically by the system
Order processing 2-5 working days (including production) Promotional period/peak season may be extended
Logistics delivery 7-15 working days Sales peak season/weekends/holidays extended
⚠️ Important tips
🔸 Address error: If the package is returned due to incorrect filling, you need to pay the shipping fee again.
🔸 Duty prepaid: We do not bear import taxes and fees, please understand the local customs policy in advance.
🔸 Logistics delay: Extreme weather, strikes and other force majeure factors may cause delivery delays.
❓ FAQ
Q1: Can I modify the address/item after placing an order?
A: If the order status is "Processing", you can contact customer service by email to try to modify it (success is not guaranteed).
Q2: Why is the logistics information not updated?
A: International shipping information may be delayed by 2-3 days. It is recommended to contact the logistics company directly for consultation.
Q3: How to expedite the order?
A: Choose the "Express Delivery" service, or request expedited delivery via email (extra charge).
📞 Contact us
Manual assistance:
📧 Customer service email: support@icecreamcustom.com
🌐 Online customer service: 24/7 robot customer service in the lower right corner of the official website
💡 Warm reminder:
Please check your delivery address carefully to ensure that the information is correct.
Subscribe to our logistics status notification (email/SMS) to get the latest information in real time!
Follow us on Instagram to get the latest delivery discount information.
We promise to process your order in the most efficient way, thank you for your trust! 🚀