Shipping policy

🌍 Global Delivery Policy
Thank you for choosing our international delivery service! To give you a clearer understanding of the delivery process, please read the following policy description carefully.

🚛 Delivery Service and Timeliness
1. Delivery Area
We support delivery services in more than 200 countries and regions around the world, including:
✅ North America (United States, Canada)
✅ Europe (EU countries such as the United Kingdom, Germany, France)
✅ Asia Pacific (Australia, Japan, Singapore, etc.)
✅ Other regions (Middle East, South America, etc.)
✅ Default delivery method: Air transport ✈️
✅ You can pay to upgrade the shipping method, such as: DHL, FEDEX, etc. (the fee is subject to the checkout page)

⚠️ Some remote areas (such as islands, military restricted areas) may not be delivered, please consult customer service before placing an order.

2. Delivery method and estimated time
✅Delivery method Covered area Estimated time
✅Standard delivery Major countries/regions around the world 7-15 working days
✅Express delivery 50+ countries/regions 4-8 working days
⚠️Other remote areas may take longer or cannot be delivered.
Delivery time is calculated from the time of shipment, and there may be slight delays during holidays or promotions.

📦Order processing and delivery
1. Order processing time
Weekday orders: usually processed and shipped within 1-2 working days.
Weekend/holiday orders: postponed to the next working day.
2. How to check the order status?
Log in to your account and go to "My Orders" to check the latest status.
After shipment, you will receive an email with the logistics tracking number, which can track the package in real time.
3. Logistics information is not updated?
Logistics information may be delayed for 24-48 hours, please wait patiently.
If it has not been updated for more than 3 days, please contact customer service for consultation.
Please refer to the "Order" page in the footer for details.

💰 Shipping and Duties
1. Shipping Calculation
Shipping costs will be automatically calculated based on the weight, volume and destination of the product, and the final amount will be displayed at checkout.
Free Shipping Offer: Standard free shipping is available for orders over $100 (except for some countries).

2. Duties and Import Taxes
Recipient's Expense: Customs policies vary from country to country, and taxes must be paid by the buyer. Some countries (such as Brazil, Chile, etc.) require a tax number. Please send it to us through the order information or email so that your package can clear customs smoothly.
Estimated Duties: Estimated taxes for some countries (such as the European Union) will be displayed at checkout. This amount is for reference only and is subject to customs approval.

⚠️ Important Tips
1. Delivery Delays
Extreme weather, customs inspections, peak sales seasons, holidays and other force majeure factors may cause delivery delays.
If the logistics is stalled for more than 7 days, please contact us for assistance.
2. Wrong address
Please make sure the recipient's name, phone number and address are correct, otherwise the package may be returned or lost.
If the delivery fails due to an incorrect address, additional shipping fees will be required for re-delivery.
3. Lost or damaged package
Please check before signing: If the outer packaging is damaged, you can refuse to accept it on the spot and take photos for preservation.
Logistics loss: If the logistics shows that it has been delivered but not received, please contact customer service within 48 hours for investigation.

❓ Frequently Asked Questions
Q1: Can the delivery address be changed?
A: If the order has not been shipped, you can contact customer service to try to modify it (success is not guaranteed). Orders that have been shipped cannot be changed.
Q2: Why was my package detained by customs?
A: It may be that the declaration information is incomplete or customs duties need to be paid. Please cooperate with customs clearance according to the instructions of the logistics company.
Q3: Can I specify a logistics company?
A: The system selects the best logistics by default. If you need to specify (such as DHL), please contact customer service to confirm the additional costs.

📞 Customer Service
If you have any shipping issues, please contact us:
📧 Email: support@icecreamcustom.com
💬 Online Customer Service: 24/5 Online Customer Service at the bottom right corner of the official website

✨ Warm Tips

Subscribe to our logistics notifications to get real-time package updates!

Follow Instagram to get the latest shipping discount information.
We are committed to providing efficient and reliable global delivery services, thank you for your trust! 🚚✈️