Payment
🛒 Supported payment methods
1. International credit/debit cards
✅ Visa / Mastercard / American Express
✅ JCB (Japanese credit card) / Discover (USA)
All payments are processed through the PCI-DSS certification system to ensure transaction security
2. E-wallets
📱 PayPal - supports most countries in the world
📱 Apple Pay / Google Pay - fast checkout
3. Support shoppay installment payment
🔒 Payment security and verification
1. 3D Secure certification
Some banks will require SMS/APP verification (Visa Secure, Mastercard Identity Check)
Incomplete verification may cause payment failure
2. Anti-fraud measures
The system may require additional verification for the following situations:
🔸 First purchase
🔸 High-value orders (>$500)
🔸 Cross-border payments (IP address does not match the billing country)
🔸 If our blocking system prompts that your order is a fraudulent order, we will contact you and ask you to change a credit card or use another payment method to pay.
3. Currency and exchange rate
Default display currency: USD
You can pay in your local currency. The actual deduction is based on the exchange rate of the issuing bank (some banks charge 1-3% foreign exchange fee)
⚠️ Common payment issues
❓ Why was my payment rejected?
Possible reasons:
• International payment is not enabled for the bank card
• Insufficient balance/exceeds the single transaction limit
• Bank risk control interception (it is recommended to contact the issuing bank)
❓ What to do if there are repeated deductions?
• The bank's pre-authorization frozen amount will be automatically released within 7 working days
• If there is an actual over-deduction, please provide a screenshot and contact support@icecreamcustom.com
❓ Can I pay in installments?
•Support shoppay installment
• Credit card installment needs to consult your issuing bank
⏳ Order and refund processing
1. Successful payment but no order confirmation received?
• Check the spam box
• Wait 15 minutes and refresh the account "My Order" page
• Still no record? Provide payment receipt to contact customer service
• For details, please see our footer Orders and Returns&Refunds
2. Refund time limit
Estimated arrival time:
Credit/debit card 5-15 working days
PayPal/e-wallet 3-7 working days
📞 Need help?
Contact our payment support team:
📧 Email: support@icecreamcustom.com
🌐 Online customer service: Contact us in the chat component in the lower right corner of the official website.
✨ Tips
• Collecting your payment method can speed up the next checkout
• Subscribe to us to get exclusive payment discounts (such as free handling fee activities)
We use 256-bit SSL encryption technology to 100% guarantee your payment security! 🔐